Legal Bits.
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How you use our site.
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How your order is processed, delivered and returned.
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How we use and store your info.
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How our social media competitions work.
Terms of Use.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ReNewed's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'ReNewed’ or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website and its content is copyright of ReNewed - © ReNewed 2023. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
TERMS AND CONDITIONS.
Please read through the following terms and conditions. They are here to safeguard you as the customer and us as your retailer.
Orders
All orders are subject to availability.
Orders on commission require a 50% deposit at time of ordering to confirm your order.
Deposits for commissions are non refundable once a product is under construction.
You are responsible for checking that all the details of your order are correct and suitable for your requirements including measurements, dimensions, product features, access and delivery. If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you and not refundable.
We reserve the right to refuse to serve an individual or company.
Cancellations
If you order an item that is in stock you may cancel your order any time prior to delivery and not incur any costs as long as the items have not been dispatched for delivery.
If you make a commission order and you need to cancel your order you may do so at any time up to 3 days after you have placed your order by contacting us (please see contact details below).
If you cancel your order after 3 days you will unfortunately lose your 50% deposit.
Delivery details
Royal Mail (Non-Furniture Items)
Delivery costs are calculated based on the size and weight of the item(s) in your order.
We aim to dispatch orders within 3 working days.
We will notify you via email when your items have been dispatched.
All orders are sent via Royal Mail 2nd class, so should be received within 7-14 days of ordering. If your item does not arrive after 14 days, please contact us.
It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering.
Furniture items (Local Delivery Only)
It is your responsibility to ensure that your furniture items you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. If we attempt to make a delivery and cannot access the room of choice due to size restrictions then a delivery charge will be applicable to you and not refundable.
It is your responsibility to advise us of any non-standard delivery circumstances that may apply at the point of ordering.
Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing delivery dates with us re-delivery charges may also apply.
Once a delivery date is agreed and is cancelled by you for more than one week storage costs may be incurred which you will be responsible.
If items are in stock they can be delivered to you within 14 days. For commission items, the usual lead time is usually from 4 – 12 weeks. Occasionally unforeseen circumstances may occur which ReNewed has no control over, for this reason please be aware that under these circumstances lead times may extend up to 20 – 24 weeks for which we cannot be held responsible. We will endeavour to keep you informed at all times.
An adult must be present at the delivery address to carefully check the unwrapped products, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects on delivery.
The delivery crew will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows.
The delivery crew reserve the right to refuse to move items within your home if there is a risk of damage to the Item or to your home and property. You will be responsible for moving the Item(s).
We carry the risk of loss or damage to the products until you receive them. The products belong to you when you have received them and paid in full.
For commissions, the final 50% payment is required prior to delivery of your furniture item. Until that payment has been made the Item rightfully belongs to ReNewed. We have the right to take the item away if payment is not made.
Returns
If for any reason you want to return your items, as long as they are not damaged after delivery we are happy for items to be returned up to 7 days after delivery and offer a refund, please note your initial delivery cost cannot be reimbursed and you are responsible for any cost incurred in returning the item(s).
Please be reminded that all of our products are pre-loved and will have some signs of age. We will be as transparent as possible in our descriptions and product images so that customers are aware of the condition of items they purchase, however, if you believe any of our products to be of an unsatisfactory quality please contact us immediately (please see contact details below).
If a product has a defect that was not made transparent to you prior to purchase we will endeavour to replace or repair the item in the first instance. If this is not possible, we will be happy to refund you as per Returns point 1.
Privacy Policy.
Last updated: March 2023
The type of personal information we collect
We currently collect and process the following information:
• Information provided to us by customers and other small businesses, such as personal identifiers, contacts and bank details (for example, name, address, contact number, email address)
• Information about your device (for example the location of your device and time of your visit) This information is collected automatically and does not identify you as an individual.
How we get the personal information and why we have it
All of the personal information we process is provided to us directly by you for one of the following reasons:
To make an enquiry
To place an order via our website
To request one of our services
To enter into a contract with us
To send or receive payments
In using our website, or engaging with any of our social media platforms
In subscribing to our email newsletter
We do not receive personal information indirectly, from any third party sources.
We use the information that you have given us in order to:
To respond to any enquiries
To fulfil your order
To provide you with our services / enter into a contract with you
To send or receive payments
To meet any legal, regulatory and compliance requirements
To carry out market research
We do not share this information with any third party organisation or individuals.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting admin@renewedforyou.co.uk.
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored on our computerised systems, which are password and security protected and have no public access. On paper records within our private residence and on our website
We will securely destroy your information no later than 3 years after our last engagement
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Admin@ReNewPDS.co.uk if you wish to make a request.
Our contact details
Name: ReNewed
Email: admin@renewedforyou.co.uk
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Social Media Contest Terms and Conditions.
1. The promoter is: ReNewed.
2. The competition is open to residents of the UK aged 13 years or over except employees of ReNewed and their close relatives and anyone otherwise connected with the organization or judging of the competition.
3. There is no entry fee and no purchase necessary to enter any competition.
4. By entering the competition, an entrant is indicating their agreement to be bound by these terms and conditions.
5. Entry details for the competition and details of how to enter are via https://www.facebook.com/ReNewed4you or https://www.instagram.com/renewed.foryou/
6. The contest will be held on the following channels: Facebook and Instagram only
7. Only one entry will be accepted per person on each social media channel. Multiple entries on one channel from the same person will be disqualified.
8. Closing date for entry will be as stated on the competition post. After this time, no further entries will be permitted.
9. No responsibility can be accepted for entries received after the closing date.
Competition rules:
The promoter reserves the right to cancel or amend the competition and terms and conditions without notice for any reason. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
Prize rules:
The prize is as stated and no cash or other alternatives will be offered. Prizes are not transferable. Prizes are subject to availability and the promoter reserves the right to substitute any prize with another of equivalent value without giving notice.
Winners:
Will be chosen at random by software, from all entries received and verified by Promoter and or it’s agents .
By participating in this competition, an entrant indicates his or her acceptance of these terms and conditions.
The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of the UK.
The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant's prior consent.
Anything that we’ve missed?…
If there is something in particular you feel we have not covered or that you would like clarity around check our FAQs page or otherwise please contact us direct and we will be happy to give you a response.